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Job title: Patient Services Coordinator – Full Time & Part Time Available (Eugene, OR)

Company: Cordant Health Solutions

Job description: Beyond our commitment to excellence and providing the best solutions available, we are driven by a higher purpose at Cordant Health Solutions®—to make a difference in the lives of those we serve, especially those affected by addiction.

Cordant provides innovative tools for monitoring behavioral health, chronic pain, and criminal justice cases. Cordant’s unique pharmacy and drug testing programs provide accurate, actionable results to protect prescribers, hold patients accountable and optimize quality of life.

A leader in quality standards, Cordant provides solutions for payers, clinicians and organizations involved with substance use disorder, criminal justice cases and pain management. Cordant is one of the only healthcare companies that offers monitoring and risk assessment tools through its innovative drug testing options and full-service, high-touch pharmacies, which specialize in the management and dispensing of addiction treatment medications. Cordant’s testing protocols and digital case-management tools help clients become more efficient and effective in using drug testing programs to monitor patient adherence, reduce risk and improve patient outcomes. We are all part of the solution. #CordantCares #InIt2gether

We are seeking a customer-service minded Patient Services Coordinator to join our team in Eugene, OR. The Patient Services Coordinator is responsible for educating new patients about the Cordant Pharmacy Program, onboarding and enrolling patients, and delivering prescription medications to patients at an assigned client location. This role also acts as a liaison to Cordant’s pharmacy, provides information about the Cordant Pharmacy Program, and resolves any emerging problems that may arise in assigned client accounts. The Patient Services Coordinator must maintain a high degree of security, ethical conduct, and provide excellent customer service to clients and patients. Laboratory collection responsibilities may also be required, depending on the needs of the client the Patient Services Coordinator supports.

This Patient Services Coordinator role is compensated between $18 – $21 per hour. We have Full Time, Part Time, and On-Call positions available!

If you are patient-focused, compassionate, organized, and ready to make a difference, we want to hear from you!

Essential Functions:
Pharmacy Patient Services

  • On-board and enroll patients into Cordant Pharmacy Program
  • Obtain, file, ship, or fax any paperwork associated with the prescription
  • Maintain call, shipping, and medication delivery logs
  • Receive delivery of patient medications, via courier drop-off or direct pick-up at pharmacy or local shipping carriers
  • Verify patient identity prior to delivery and ensure accurate entry of demographic information
  • Deliver medication to patients seen by the provider, per provider and prescriber direction
  • Return undelivered medication to the pharmacy at the end of each day
  • Maintain security of medications
  • Assist with prior authorization process as needed
  • Liaise between the pharmacy and client to ensure prescriptions are prepared for delivery based on patients’ schedule, working ahead as-needed
  • Build strong working relationships and trust with providers, patients and pharmacy staff
  • Provide accurate, valid and complete information in portal entries
  • Provide appropriate solutions and alternatives, within compliance guidelines, for patients or provider complaints
  • Meet patient capture rate and prescription return rate targets

Laboratory Collection

  • Courier packages from local shipping affiliates to laboratory for testing
  • Collect, log, order, process, and ship urine, blood, oral, and/or hair specimens to laboratory
  • Maintain organization in the collection of all specimens
  • Assemble samples for shipping
  • File requisitions, chain of custody forms, and associated paperwork

Additional Duties:

  • Provide clear documentation in portal around prescriptions
  • Follow all procedures, guidelines and policies
  • Keep detailed record of client and patient interactions
  • Maintain a clean, organized workspace that is conducive to workflow
  • Pick-up or drop-off prescriptions to pharmacy/FedEx drop site, as needed

Education and Experience:

  • HS diploma or GED, required
  • Experience in a medical office or treatment clinic preferred
  • 2+ years customer service experience, required
  • Valid driver’s license and proof of auto insurance, required
  • Demonstrated proficiency in Microsoft Office and Excel

Knowledge, Skills, and Abilities:

  • Excellent communication skills with ability to actively listen
  • High degree of trustworthiness and ethical conduct
  • Ability to read names, test codes, follow basic instructions
  • Must have basic computer skills
  • Strong attention to detail
  • Strong interpersonal, organizational, and customer service skills
  • Self-motivated with ability to work under and meet strict deadlines individually as well as a in a team environment
  • Familiarity with working in multiple CRM systems
  • Track record of over-achieving quota

Working Conditions:

  • Contact with biological specimens
  • Requires protective devices
  • May be required to lift up to 25lbs
  • Must be able to stand for long periods of time
  • Must be able to perform observed collections if required
  • Must be able to work in fast paced environments efficiently

About Cordant Health Solutions:
Working at Cordant Health Solutions means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success and we are committed to providing an environment that not only offers a fun, positive work environment but also career building opportunities and a positive work/life balance. Cordant Health Solutions supports its employees by offering a benefits package to eligible employees that includes:

  • Medical / Dental / Vision Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Paid Time Off (PTO)
  • Volunteer Time Off (VTO)
  • Paid Holidays
  • 401(k) with Company Match
  • Company Paid Basic Life Insurance
  • Company Paid Long Term Disability
  • Short Term Disability

Cordant Health Solutions is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.

Department: Pharmacy Operations
This is a non-management position
This is a full time position

Expected salary: $18 – 21 per hour

Location: Eugene, OR

Job date: Tue, 11 Jan 2022 08:51:59 GMT

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